Frequently Asked Questions
How long does it take to ship my order?

All orders are made to order, which takes some time, however we ensure to do our best for a quick turnaround time. Orders are processed and shipped within 2-7 business days. Generic items may take less time to process. Please allow additional days for delivery. Orders are not processed, shipped or delivered on weekends and holidays.

Shipping delay may happen on occasion. If you are experiencing shipping delay, please contact the shipping courier with the information on your Shipment Confirmation email. If you are not able to resolve the issue with the shipping courier, please contact us and we will be more than happy to help escalate.
Where do you ship?

We currently ship within Canada for a flat rate of $20.
Do you ship fire rings?

At this moment we offer pickup at our shop in Milton, ON. Pick up is by appointment only Monday-Friday 8am-3pm.
Can I change or cancel my order?

Immediately after purchase, your order enters our production queue which means time and resources have already been allocated.  We may be able to cancel your order, however, a fee maybe applied depending on where we are with your order.  You can submit a request through our contact page.
Can I return or exchange my order?

All sales are final. We take great pride in customer service and ensure that every piece that leaves our shop is thoroughly inspected and carefully packaged. However, if you are not satisfied with your purchase, please contact us and will be more than happy to help resolve any problems.
Will my order automatically be pluralized?

We will create your item exactly as you specify on your order. If the product calls for you to pluralize your name please do so in the Personalized field provided.  If you are unsure how to pluralize, please visit merriam-webster.com for a great explanation.
Are you able to design trademarked items?

If we have written permission from the company we can.  We will request specific files from the company.
Disclaimer and product handling

Metal products may have sharp edges.  Please handle with care and caution to avoid injury or damage to objects/walls in and around your home.  It is recommended to use proper hanging hardware.  We are not responsible for any damages or injuries arising from the use or mishandling of your product(s).  At all times please handle with care.